1. Confidentiality Guarantee
All documents shared with us are treated as strictly confidential. We follow non-disclosure practices and can sign NDAs upon request.
2. Data Protection
We store and process client data securely in compliance with UAE data protection regulations. No data is shared without consent.
3. Use of Personal Information
Client information (name, contact, document type) is used solely for service delivery, communication, and billing. We never sell or share your data.
4. Document Storage
We may retain translated documents for internal reference or reissue them for up to 6 months unless otherwise requested by the client.
5. Payment & Refund Policy
Full payment is required before the release of the final translation. Refunds are granted only in the case of confirmed service errors.
6. Translation Accuracy
We guarantee professional, certified translation, but final legal interpretation remains the responsibility of the receiving authority.
7. Intellectual Property
Clients retain full ownership of original content. We hold no rights over translated materials once delivered and paid in full.
8. Service Terms
By submitting a document for translation, the client agrees to our timelines, rates, and delivery method as outlined in the quote.
9. Third-Party Platforms
If using external payment or upload platforms (e.g., WhatsApp, email), clients acknowledge those platforms' privacy policies.
10. Policy Updates
We reserve the right to update terms and privacy policies. Clients will be notified of significant changes via email or website notice.
11. Consent to Communication
By contacting us or submitting a quote request, you consent to receive communication from us via email, WhatsApp, or phone regarding your inquiry.
12. Modification or Cancellation of Orders
Clients may request modifications or cancellations before translation begins. Once work has started, cancellation may result in partial charges.
13. Turnaround Time & Delays
We commit to agreed timelines, but delays due to force majeure (e.g., internet outages, national holidays) will be communicated promptly.
14. Certified & Sworn Translation Scope
Certified translations include an official stamp and translator's signature. Sworn translations are MOJ-approved and valid for legal use.
15. Client Review Period
Clients have 3 business days to request minor revisions after delivery. Major changes not caused by our team may incur extra charges.
16. Third-Party Verification Responsibility
We ensure MOJ compliance, but acceptance of translations by embassies or international institutions is subject to their discretion.
17. Misuse of Translated Documents
We are not liable for misuse, misrepresentation, or unauthorized alteration of our translated documents by any party.
18. Website Content Usage
All content on our website—including text, logos, and visuals—is protected and may not be reproduced without prior written consent.
19. Language Support Limitations
While we cover 30+ languages, certain rare dialects or regional variants may require additional time or incur higher rates.
20. Client Satisfaction Policy
We strive for 100% client satisfaction and welcome all feedback. Any dissatisfaction will be addressed professionally through review and resolution.
